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Christmas Delivery and Extended Returns and Exchanges 2023

Christmas Delivery and Extended Returns and Exchanges 2023

Christmas Delivery cut-off period

To ensure that your purchase arrives on or before Christmas, orders must be placed on our website before the 12th December for NT and WA orders or the 15th December for the rest of Australia using standard postFor express post, orders must be placed by the 19th December for all of Australia. For New Zealand orders must be placed by 5th December.

These date includes a few buffer days though there are no guarantees orders will arrive in time. We highly recommend placing your order as early as possible, giving your gift the best chance to arrive on time.

We will continue to ship orders until the 24th December, however, we cannot guarantee delivery in time for Christmas. We also cannot take responsibility for delays to customs clearance timings (if applicable) in specific regions.

For any other destination, please get it touch to find out more about cut off dates

Shipping Method Destination Cut-Off Date
Standard NT and WA 12th December
Standard Rest of Australia 15th December
Express All of Australia 19th December
International New Zealand 5th December

Extended Christmas Return

For purchases made after 13th November 2023, customers will have up until the 12th of January 2024 to request a return. Returns must reach our warehouse or retail store on or before Friday, 19th of January 2024.

Please visit our Delivery and Returns page and carefully read the full Terms and Conditions. Return requests can only be processed and approved if return conditions are adhered to.

Customer Service

Our office opening hours during the Christmas period as follows:
- 25th to 1st January 2024 – Offices are closed with limited email support
- 2nd of January 2024 - Resume normal business hours.

During the above-aforementioned dates, it will take us a little longer than usual to get back to you, however, we will aim to respond to all queries as soon as we can. Your patience and understanding is greatly appreciated.